Inventory Management
Turned paper vehicle checks into a 4-minute mobile workflow, cutting inspection time by 78% and establishing a mobile-first foundation for 67+ shops.
Torque 360 Mobile App
Digital Vehicle Inspection | Auto Repair SaaS
Role
UI/UX Designer
Timeline
6 Weeks
Overview
Torque360 had powerful desktop software, but technicians were still chained to clipboards, a workflow gap leaking revenue and data integrity. As a designer building our first mobile app MVP from absolute scratch, I started where the risk was highest: digital vehicle inspections.
Through competitive research, I discovered everyone had digitized the paper form, but no one had reimagined the inspection experience. That clarity became my foundation.
The Problem
Sales feedback confirmed what we saw in the market: enterprise deals were stalling because technicians were still on clipboards. Our platform had no mobile presence, and that gap was costing us growth.
The data showed inspection workflows had one of the lowest completion rates in the system. Technicians couldn't see why digital was better than paper they just saw more steps between them and the car.
The experience wasn't broken it was absent. Too many required fields, no mobile-native flow, and a process that asked for data instead of delivering value. It felt like homework, not a tool.
My Role & Approach
I structured the work in three moves: Understand → Streamline → Validate.
- Extracted user needs from PM docs, sales feedback, and competitor missteps.
- Simplified a complex inspection workflow into visual task cards with clear status at a glance, saving inspection completion time by 50%.
- Created a one-handed rating system and smart groupings that adapt to the technician's pace, not the system's.
- Engineered a attachment system for photos, videos, audio, and documents that transforms inspections into rich, understandable records ensuring nothing gets lost in the workflow.
It turned a non-existent mobile experience into a daily driver for technicians.
The Clarity
Technicians stopped hunting through paper stacks and started seeing exactly where they stood. The dashboard surfaced progress at a glance. Task groups, status counts, and batch actions all visible without a single scroll. Each rating became a confident tap, each attachment a piece of evidence that made the inspection record undeniable.
Multi-format support meant a video of engine noise, a photo of tire wear, and a document scan could live together, telling a complete story. The workflow became predictable: choose, inspect, attach, complete. One clear path that technicians followed without training.
These same principles later scaled to inventory checks and job board updates with minimal rework, turning ambiguity into a system of trust.
The Impact
- Full rollout across all shops within weeks of launch, Our fastest feature adoption to date.
- Data completeness improved by 27%, turning incomplete forms into actionable records
- Average inspection time dropped from 18 minutes to 8 minutes per vehicle
The design didn't just replace paper, it gave technicians a reason to trust their screens..
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Lawyer Booking
Turned paper vehicle checks into a 4-minute mobile workflow, cutting inspection time by 78% and establishing a mobile-first foundation for 67+ shops.